FAQ

SHIPMENT

Delivery charges for orders from Online Shop?

We won't charge your order with a shipment cost. PAMPA counts with a free USA shipping delivery.

How long does the delivery take?

Depending on your purchase. If your order is available in stock, it will take approximately 15 working days to be delivered. If it’s not, your order will be automatically placed as a high priority order in our next shipment. Every piece is handcrafted in Buenos Aires and then delivered to Miami, we update our stock every 40 to 60 business days.

What exactly happens after ordering?

You will receive a purchase confirmation via email. You will find in it a tracking number and all the specifications about your order. 

Do I receive an invoice for my order?

Yes. You will receive an invoice by email in 48 to 72 hours. 

What should I do if I receive a damaged or wrong product?

If your purchase is available in stock, we will immediately replace the damaged furniture with a new one and ship it to your address for free. If the product is unavailable, you will receive the refund in approximately 10 business days and have the possibility to request a new order. It will be placed in our high priority list, manufactured in Buenos Aires and sent in our next shipment. We update our warehouse’s stock every 90-120 business days. 

Can I change or cancel my order?

Yes, you can cancel your purchase 48 hours before delivery.

What if I want to track my order or ask any questions related to my order?

You can email customerservice@pampaliving.ar and your consult will be answered within 24 hours. 

Why do you have to payment options?

We have immediate and programmed payment options due to our stock variation. 

Even though we have a large stock in our warehouse in Miami, and they are periodically updated, we offer a pay later payment option due to unavailable stock. This allows you to corroborate the approximate next shipping date before paying. 

By immediate payment you will enter a priority list, and access to several discounts. 

ABOUT OUR PRODUCTS

How to clean your furniture

Firstly try removing any remaining dust or dirt without any cleaning product. Help yourself with a brush or, if needed, a vacuum. You will be surprised to see how much you will clean it with just a dry clean - up

 

If your product has a greasy or liquid stain, try cleaning it with a damp cloth. If the staining remains, add a bit of white soap in it and gently rinse it. 

 

The key is, after you rinse the furniture with water and soap, to leave it drying outdoors. The more direct sunlight it has, the better. Even though Sunbrella´s upholstery is water, UV rays and mold resistant, it is essential to let it dry naturally. Do not worry, the upholstery will not fade or leave a mark after you wash it. 

 

Never use detergents or abrasive cleaners.

Our warranty policy

We have a two year warranty for manufacturing damaged, scratched or malfunctioning furniture structures starting on the purchase date. 
It only applies for the anodized aluminium structures, they will be previously checked for correct use and cleaning. 

PAMPA´S WARRANTY

3 days of quality control 

Our quality team will inspect in 3 business days whether the damage was created at 

  • Our factory or warehouse 
  • Transportation 
  • Final destination

PAMPA LIVING EXEMPTS PARTLY OR TOTAL REFUNDS UNDER THESE SITUATIONS

* By using abrasive cleaners, your furniture will lose brightness and small stains will appear around the aluminium surface. Refunds will not be applied if these types of stains are found on the aluminium structures. 



*It is essential to unpack your purchase with care and without any sharp objects. If the fabric or structure is scratched during this process we will reduce a 35% of the total refund. Lineal scratches larger to 1,5 cm generally are due to incorrect unpacking and with the use of third party objects

Anodized aluminium malformation

Even though our factory has multiple checking stages, these aluminium imperfections will have full coverage. 

 

  • Discoloration 
  • Pigmentation 
  • Denting 
  • Lacking screws/bolts, surface, strips for chaise lounges 
  • Dissemination lines, stains of tables’ surface

Pampa’s upholstery

On rare occasions, our furniture leaves our factories with tailoring mistakes such as wrong sewing lines or hanging threads. Pampa assumes responsibility in these cases. 

 

Sunbrella has a 10-year limited warranty due to: “loss of color, loss of strength from normal usage and exposure conditions, including sunlight mildew and atmospheric chemicals, when used for appropriate applications. In the rare instances where our Sunbrella fabrics do not meet the performance outlined above”

 

Sunbrella’s warranty 

Sunbrella® Shade and Marine Fabrics* Sunbrella® Contour Our 10-year limited warranty protects against Sunbrella® fabric becoming unserviceable due to: • Loss of color • Loss of strength from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals, when used for appropriate applications. In the rare instances where our Sunbrella fabrics do not meet the performance outlined above, Glen Raven® will resolve the issue as follows for approved claims: Within five years of installation/fabrication: In addition to replacing the fabric with new equivalent fabric, Glen Raven will arrange to or otherwise pay up to $65 USD per linear yard in labor costs to replace any installations or fabrications of Sunbrella fabric. After five years and until ten years from date of purchase or installation: Glen Raven will supply new equivalent fabric to replace the fabric that has become unserviceable

DELIVERY

White glove delivery

Available within 70 miles of a showroom

Package is delivered directly to the selected room.

Items are unwrapped and packaging is removed by the delivery team.

Delivery up to two flights of stairs included.

Customer signature is required. If refusing the order for return, please notify the delivery team at the time of delivery.

Assembly not included.

Shipping (curbside)

All freight is delivered to the curb or end of driveway outside the requested delivery address

You will be responsible for transport beyond that point

Customer must be present to receive the order.

Assembly, unpacking, and removal of packaging not included

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hhelp@yourstorename.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

PAYMENT

Why do we have 2 payment options?

We have immediate and programmed payment options due to our stock variation. 

Our warehouse in Miami is periodically updated, generally between 90 to 120 working days. We offer a pay later option where, by placing your order, you will be able to check the next shipment date according to your request.

If your order is out of stock and you choose the immediate payment option, you will enter a priority list and access to several discounts.

What is immediate shipping?

We have a large stock ready to be delivered. You will find these products under the label SHIP NOW.